Security & Trust
Roxom doesn't build security in isolation. We partner with the leading infrastructure providers in the industry to protect your assets and keep the platform clean.
In partnership with leading institutions in compliance, custody, and identity verification.
Infrastructure Partners
Roxom partners with TRM Labs and Fireblocks so our users operate on the same tooling used by the most scrutinized financial institutions in crypto.Security is a discipline that requires best-in-class infrastructure, maintained by teams whose entire focus is staying ahead of threats. Roxom partners with TRM Labs and Fireblocks so our users operate on the same tooling used by the most scrutinized financial institutions in crypto.
Transaction Screening
We use TRM's platform to screen transactions and wallet addresses in real time against sanctions exposure, darknet activity, stolen funds, and other high-risk behaviors. Every deposit and withdrawal on Roxom is analyzed through TRM before it's processed.
organizations globally
risk scoring
largest scam database
Transaction Screening
We use TRM's platform to screen transactions and wallet addresses in real time against sanctions exposure, darknet activity, stolen funds, and other high-risk behaviors. Every deposit and withdrawal on Roxom is analyzed through TRM before it's processed.
organizations globally
risk scoring
largest scam database
MPC Custody
Roxom uses Fireblocks to custody client assets using MPC technology. There is no single key that can be stolen, copied, or lost. Cryptographic shares are distributed across multiple secure environments, and a transaction can only be executed when the required threshold of shares is combined.
ISO 27001 · CCSS
open-source framework
public program
Custody Technology
The private key never exists in full — anywhere.
MPC splits the key into several fragments distributed across different parties. Each share sits in an isolated environment. No single share is useful on its own.
key shares
single points of failure
signing latency
vs. Cold Storage
Hot-wallet speed
vs. Multisig
Cheaper, private
vs. HSMs
No physical POF
vs. Insider Threats
No solo access
Fund Protection
Roxom holds client funds in accounts strictly separate from the company's operating funds. Your assets are never mixed with Roxom's and cannot be used for operational purposes. Not for investments, not for liquidity management, not for anything.
The safety of your assets does not depend solely on Roxom's financial health. It is built into the legal and operational structure of how funds are held.
In the event of financial difficulties affecting Roxom, your funds remain identifiable as yours and sit outside the reach of the company's creditors.
Yes. Account segregation is a regulatory standard across the jurisdictions where Roxom operates. It is not a commercial choice, it is an obligation.
Licenses & Regulation
Each license binds Roxom to client due diligence, transaction monitoring, segregated assets, regulatory capital and periodic audits, enforced by supervisors with intervention authority. This list is illustrative: the actual perimeter is broader and is updated through supervisory practice. Three licenses, two jurisdictions.
Bitcoin Law · Decree 57/2021
Authorized to
Custody, exchange, transfer and settlement of bitcoin, and platforms to buy, sell and hold it.
Supervisor
Financial System Superintendency (FSS). AML/CFT: Financial Investigation Unit (FIU).
Operating entity
Roxom Markets, S.A. de C.V.
Digital Asset Issuance Law · Decree 414/2023
Authorized to
Exchange, custody and administration of digital assets. Spot and derivatives platforms. Order execution.
Supervisor
National Digital Assets Commission (NDAC).
Operating entity
Roxom Markets, S.A. de C.V.
Securities Act, 2007
Authorized to
Equities OTC desk, with the regulatory structure to support future product lines.
Supervisor
Financial Services Authority (FSA), Seychelles.
Operating entity
Roxom Securities Seychelles
El Salvador ranks as the world's best-regulated digital asset market, the only jurisdiction with a commission dedicated exclusively to digital assets.
Coincub, 2025Platform Safety
Roxom does not voluntarily disclose user information to third parties. Disclosure is only made where required by a valid legal order or permitted under applicable AML/CFT regulation.
Roxom operates under AML/CFT frameworks in El Salvador and the Seychelles. Our team reviews transactions in real time and screens users and counterparties against international sanctions lists.
Roxom operates under AML/CFT frameworks in El Salvador and the Seychelles. Our team reviews transactions in real time and screens users and counterparties against international sanctions lists.
We monitor transaction patterns continuously. Unusual activity is flagged and reviewed before it escalates. All users and transactions are screened against global sanctions lists and politically exposed persons databases.
We use on-chain data to trace funds, identify high-risk counterparties, and detect patterns associated with financial crime.
Roxom's Financial Crime Prevention team monitors transactions, investigates suspicious activity, and acts on reports from users. Reports can be submitted anonymously.
Security Center
Report suspicious transactions, phishing attempts, or impersonation. Reports can be anonymous.Report a transaction, wallet address, or behavior you consider suspicious. You can also report phishing attempts or any communication that impersonates Roxom. Reports can be submitted anonymously.
Submit a reportLaw Enforcement
For government authorities and law enforcement only. Requires official institutional email.For government authorities and law enforcement agencies only. Submit official information requests, asset freeze orders, or judicial transfer instructions. All requests require an official institutional email address.
Submit a requestUser Guides
Act fast, in this order.
Most account takeovers start there. If an attacker controls your email, they can trigger authentication flows and lock you out. Change your password and enable 2FA before doing anything else.
Write to [email protected]. Share your account email, a description of what you noticed, and any relevant timestamps. The more context you provide, the faster we can investigate.
Go to your transaction history and look for any withdrawals or operations you don't recognize. Note the amounts, timestamps, and destination addresses.
FAQ
Follow Roxom
Security updates, platform news, and community announcements — all in one place.
Security is not a feature we build from scratch. It's a discipline that requires best-in-class infrastructure, maintained by teams whose entire focus is staying ahead of threats.
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